COVID-19 Questions and Answers

Last updated on the 7th of April 10:00 GMT

During recent times, the CoronaVirus (COVID-19) has been a major talking point and has had an unforeseeable effect on every aspect of the world, especially for travel companies. At Camp Cambodia we prioritise the Safety and Wellbeing of all our participants and staff both in the UK and around the world.

We are following advice from the World Health Organisation & Foreign Commonwealth Office of the United Kingdom and other authorities around the world in order to ensure that we can provide the best advice and care for everyone involved with Camp Cambodia.

We would like to take this opportunity to answer a few of the most frequently asked questions about how this virus may affect your trip.

What happens if my Camp Cambodia intake is cancelled?

  1. We can apply a free date change to another date in 2020.
  2. We can apply a free location change to a Camp program in another country in 2020.
  3. We can provide travel credit to be used on any of our other Camp programs in the future in 2020, 2021 & 2022.

If I cancel now due to coronavirus wIll I get a refund?

We will not be issuing any refunds due to COVID-19.

If you do cancel you have the option of a free date change, country location change or receive travel credit for a future program as stated above.

Where can I get more Information on Covid-19?

To get the most recent updates you can monitor the World Health Organisation.

I have already booked my flIghts. What happens If my date or location changes?

In this case you should check that you have included trip insurance so you’re covered in these events. We suggest getting in contact with your airline or booking agent to see what options are available in these circumstances. As of right now a large number of airlines are offering free date changes on flights over the next year in the unlikely event you need to move your camp to another date.

Should I get travel Insurance for my trip?

Adequate travel insurance is a condition of your contract with us. You must be satisfied that your insurance fully covers all your personal requirements and circumstances.

Can I stIll apply for Camp Cambodia?

Yes, you can still apply and join our program. If you are accepted onto the program the options above will apply. In the unlikely event you do have to defer you will get first choice on 2021 dates. Our demand for Camp Cambodia is still incredibly strong and we suggest you still confirm your place as soon as possible.

How can I get in contact If I have any other questions about the CoronaVirus?

If your questions have not been answered here you can contact us by:

Phone: +44 (0)161 222 3780 Monday – Friday 10am – 6pm

Email: info@camp.co.uk

Live chat service: Monday – Friday 10am – 6pm

Please be aware that our teams are currently experiencing a high number of calls and messages and will respond as soon as possible.

What should I do next?

Firstly, do not cancel. If you are a new applicant or current applicant, you should continue as normal in preparation for your trip. Please make sure that anything that is outstanding is completed as soon as possible.

We understand this is an uncertain time but for now please stay safe and remain patient. We truly believe that this summer will happen.

We’re looking to the future and are very excited to meet you for the summer of a lifetime.

Much Love,

The Camp Vietnam Team x

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